How to Log in to the Admin Center

Log in to the Live Assist Admin Center

Logging in to the Live Assist Administration Portal is fast and easy for existing customers.

1. Follow the link that was sent in your welcome email.  In the example below, the link is  https://admin.na1.liveassistfor365.com/portal/, but this may vary by region.

If you don't have the portal URL, you can follow the link in Dynamics 365: "Service" > "CafeX Live Assist".

2. Click on the blue button to log in with your Microsoft Dynamics 365 credentials.

3. If you were already logged in to Dynamics, then you're done!  If not, you will be redirected to a page where you can enter your Dynamics credentials.  (You may also need to grant Live Assist permission to access your profile data.)

4. Upon logging in, you should see an admin dashboard similar to the one depicted below:

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