This is the default user created with a Dynamics 365 trial.
Roles in Dynamics 365
Roles in Live Assist Admin Portal
Roles in Engagement Portal
Dynamics 365 Behaviour
Tenant Admin can log into CRM instance.
Chat widget loads successfully.
User can service chats.
Service URLs available in Dynamics 365
Service URL: Agent Live Assist
Loads chat widget in a new browser tab.
Original tab shows a message.
Service URL: Live Assist Supervisor
Loads Live Assist Engagement Portal.
User can access:
Service URL: CafeX Live Assist
Loads Live Assist Admin Portal.
User can access
- Get Started
- Engagement Portal - same access as Live Assist Supervisor service URL
- Billing Portal